Faulty Goods. Door on oven failed when first opened. Weld broken and unrepairable. Currently pursuing full refund from my credit card as charged for return of accessories.
We’re very sorry to hear you received a defective fire – this should not have happened. However, we’d like to clarify that the full story is not reflected in your comment. We offered you a replacement unit straight away and collected the defective stove from you with no extra charges. At the same time, you asked to return the pipe you had purchased, as a change of mind. We therefore collected two boxes and, in line with our policy, charged you only for the pipe return, as the stove was defective but the pipe was not.
When we explained this charge, you accused us of changing the pictures of the pipes on our website as you meant to buy a straight one, even though we have only ever sold and displayed angled pipes and never straight ones. Finally, you chose not to proceed with the replacement. The refund normally takes 3-5 days to appear on your account.
We always aim to resolve issues fairly and promptly, and we regret that on this occasion you were not satisfied with the outcome.
A beautiful little fireplace that warms up my summerhouse nicely. The flame is enchanting and such a delight to look at. I’ve had many positive comments!
Great services can't wait to use it ...looks amazing..
I love my btable top fire . Looks great and surprisingly does give off some heat when you are sitting outdoors on a chilly evening . And it’s great value . I bought this for my caravan decking but planning another one for home 🏠
Perfect in our new snug. Looks great. Gives off great heat. Happy!
Absolutely love my purchase and get so many compliments about it in our outdoor seating area.
Excellent quality m
arteri. prefer t for a small fire grate
Really impressed with my Biofire so far. It’s much more than just a ‘good looker. ’ Even though it’s not been fully tested by a British winter, it certainly gives off some decent heat and is both easy to set up and manage. And, the luxury log set looks just like the ‘real thing. ’ Also, Biofires were extremely helpful in advising me throughout the buying process and beyond, when I had some further questions. So, all in all a big recommend from me!
Good heat from the fire. . looks good and solid. . Didn’t like the logs and coal they look very false. . but apart from that happy
Absolutely love how easy to use and effective this fuel is by bio fires!
Adding to my collection of Aura oils. This one didn’t disappoint. Again, a high quality product and great service as always. Thank you.
We've been buying this fuel for many years and are always really impressed with the quality and burn time.
Really great! Ordered and arrived the same week. So easy to install and it looks really good! Delighted with it.
Such a lovely fire can’t wait for the nights to get cooler and set it up! Feel so lucky to of win this superb prize! Many thanks
I absolutely love my slimline black bioethanol stove!
Looks great, warms the space beautifully and the added bonus of the scented oils make it feel like extra cosy!
Highly recommend this company as great service also.
I love buying crystal fuel from Biofires - efficient service upon placing my order and the fuel burns so well. Really bright flame and gives off nice warmth.
Great fuel and produces lovely flames in the inset fire we bought at the same time.
Just placed this in our open plan lounge- really looks the part along with our various Asian pics. Not a huge amount of heat but that’s not the rationale for the purchase. Simply looks fantastic even when unlit and completes the space.
Gives a great colour flame… adds to lounge ambience
Fabulous product and superb service from BioFires. The smell is amazing and I’m excited to add to my collection of Aura Oils.
I’m absolutely over the moon with the bio fuel fire I just got. So easy to set up, easy to light and the heat it generates is amazing. No smell, smoke or fumes and no detriment to the environment. I would recommend them to everyone who is looking for alternative ways to heat a room.
Delighted with this stove. Recommend purchasing the fibre glow to create a very realistic effect. By adjusting the sliding cover I have achieved 7 hours burning time . This stove not only looks attractive it also provides ample heat . Excellent customer service . Thank you.
