Faulty Goods. Door on oven failed when first opened. Weld broken and unrepairable. Currently pursuing full refund from my credit card as charged for return of accessories.
We’re very sorry to hear you received a defective fire – this should not have happened. However, we’d like to clarify that the full story is not reflected in your comment. We offered you a replacement unit straight away and collected the defective stove from you with no extra charges. At the same time, you asked to return the pipe you had purchased, as a change of mind. We therefore collected two boxes and, in line with our policy, charged you only for the pipe return, as the stove was defective but the pipe was not.
When we explained this charge, you accused us of changing the pictures of the pipes on our website as you meant to buy a straight one, even though we have only ever sold and displayed angled pipes and never straight ones. Finally, you chose not to proceed with the replacement. The refund normally takes 3-5 days to appear on your account.
We always aim to resolve issues fairly and promptly, and we regret that on this occasion you were not satisfied with the outcome.
A beautiful little fireplace that warms up my summerhouse nicely. The flame is enchanting and such a delight to look at. I’ve had many positive comments!
Great services can't wait to use it ...looks amazing..
I love my btable top fire . Looks great and surprisingly does give off some heat when you are sitting outdoors on a chilly evening . And it’s great value . I bought this for my caravan decking but planning another one for home 🏠
Perfect in our new snug. Looks great. Gives off great heat. Happy!