Excellent fire.Cannot fault the customer service either.All issues dealt with in a timely,helpful and professional manner.
Received as expected - no delays. Exactly what we need. Very good company for dealing with. Rang to arrange a suitable delivery date which is excellent given of working hours.
Great service product as described , arrived fast all good would use again top company 👍
I’ve now tried a few bioethanol products out there and I would say this one is the best I’ve seen - it burns well and with less odour than the competitors we’ve tried.
It’s arrived well packaged and looks very smart. When lit it is lovely.
My main issue is that it says burn time of 60 to 90:mins. On both burns I have had 30 mins with filling the receptacle 90 percent full as per instructions. So quite disappointing from a burn time perspective.
Thank you for your review.
We’re really pleased to hear that you’re happy with the appearance and that it looks lovely when lit.
Regarding the burn time, we do state an approximate burn time of around 60 minutes in our technical information. However, this can vary depending on factors such as airflow and drafts in the room, which can cause the fuel to burn more quickly.